Welcome to your Casdep Help!

We are always happy to help you with any questions or concerns you might have.

Our Customer Support Team is available to assist you every day from 5 AM to 9 PM (GMT).


1. Mail Support:

In case of any additional questions please send us an email:

Email support

Customer Service

support@casdep.com

KYC Documents

kyc@casdep.com

2. Live Chat Support:

If we are available at the given moment (for working hours see information above), you can contact us via live chat by clicking the message icon located in the lower right corner.


3. Messages for Registered Users:

To contact us, click on Messages link in site's header (available only for logged in users). Then click on "Ask Question" to create new ticket. You can also add files to verify your account or to better describe the issue, in case you are experiencing any. Click on “Submit” to send your question. We will get back to you as soon as possible (view FAQ for our working hours).

To continue conversation and reply to our answer, creation of new ticket is not required. Simply click on “+” and add your comment. If your issue has been solved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.

Note: It is recommended that attachment should be a maximum of 10Mbs in size.

FAQ

What should I do if I have forgotten my username/password?
Do I have to open an account again?
What happens if I am suddenly disconnected from Casdep?
Are there any legal age or country restrictions at Casdep?
What are the deposit and withdrawal limits?
Is it secure to submit my credit card details?
How to withdraw Bonus Money?
How can monitor the status of my Withdrawals?
What are the Wagering Requirements?
What is the Maximum Conversion Amount?