Welcome to your Casdep Help!

We are always happy to help you with any questions or concerns you might have.

Our Customer Support Team is available to assist you every day from 5 AM to 9 PM (GMT).

1. Mail Support:

In case of any additional questions please send us an email:

Email support

Customer Service


KYC Documents


2. Live Chat Support:

If you have a query during working hours (see above for the times), you can contact us via live chat by clicking the message icon located in the lower right corner.

3. Messages for Registered Users:

To contact us, click on the Messages link on the site's header (available only for logged in users). Then click on "Ask Question" to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (see above for our working hours).

To continue the conversation and reply to our answer, the creation of a new ticket is not required. Simply click on “+” and add your comment. If your issue has been solved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.

Note: It is recommended that any attachment should be a maximum of 10Mbs in size.


What should I do if I have forgotten my username/password?
Do I have to open an account again?
What happens if I am suddenly disconnected from Casdep?
Are there any legal age or country restrictions at Casdep?
What are the deposit and withdrawal limits?
Is it secure to submit my credit card details?
How to withdraw Bonus Money?
How can monitor the status of my Withdrawals?
What are the Wagering Requirements?
What is the Maximum Conversion Amount?