Welcome to your Casdep Help!

We are always happy to help you with any questions or concerns you might have.

Our Customer Support Team is available to assist you every day from 5 AM to 9 PM (UTC).

1. Mail Support:

In case of any additional questions please send us an email:

Email Support
Customer Service
KYC Documents

2. Live Chat Support:

During our working hours (see above), you can contact us through live chat by clicking the chat icon located in the bottom right corner.

3. Messages for Registered Users:

To contact us, click on the Messages link on the site's header (available only for logged in users). Then click on "Ask Question" to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (see above for our working hours).

To continue the conversation and reply to our answer, the creation of a new ticket is not required. Simply click on “+” and add your comment. If your issue has been solved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.

Note: It is recommended that any attachment should be a maximum of 10Mbs in size.


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